Last updated: August 2026
Our Approach
We want you to feel good about what you bring home. Because our catalog is small and thoughtfully curated, change-of-mind returns are issued as store credit rather than a refund to your original payment method. If something isn’t right, we’ll make sure you leave with credit toward something that is.
Returns for Store Credit (Change of Mind)
If you’d like to return an item because it isn’t the right fit, reach out within 14 days of delivery at hello@unhastyco.com with your order number. Items must be unused, in original condition, and in their original packaging.
Return shipping is the customer’s responsibility. Once we receive the item back in original condition, we’ll issue store credit for the full purchase price. Store credit is valid for 1 year from the date of issue and can be used toward any future purchase.
Defective or Damaged Items
If an item arrives defective, damaged, or incorrect, contact us within 14 days of delivery at hello@unhastyco.com with your order number and a photo of the issue. We’ll cover return shipping and send a replacement at no cost to you. If a replacement isn’t available, we’ll issue a refund to your original payment method.
Final Sale Items
For hygiene reasons, grip socks are final sale and cannot be exchanged or returned unless the item arrives defective or damaged.
Pop-Up Purchases
Items purchased in person at a pop-up or event are final sale, no returns or exchanges, except in the case of a defective or damaged item, which is handled per our Defective or Damaged Items policy above. Please inspect items before purchase.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at hello@unhastyco.com. We can cancel orders that have not yet shipped. Once an order has shipped, our standard return policy applies.
Refunds for canceled orders are issued minus the original payment processing fee (2.9% + $0.30), which our payment processor does not return to us when a refund is issued. This fee is deducted from your refund amount.
How to Start a Return or Report an Issue
- Email hello@unhastyco.com with your order number
- Let us know you’d like to return an item for store credit, or describe the issue (include a photo for defective/damaged items)
- We’ll respond within 1–2 business days with next steps
Questions? Reach us at hello@unhastyco.com.